Return and refund policy

Returns

When buying anything but food from lohilo.com you have a right to regret and return your purchase within 14days. When it comes to food items, we are not allowed to deal with returns and are, like the rest of our industry, not offering returns as a service on food items.

We are not covering your shipping cost of the return but you will for sure get your money back for the product as soon as we have received it and handled it.

The adress of returns as as following:

Lohilo Foods AB, Nylandavägen 2, 35250 Växjö, SWEDEN

Business ID/Corporate Identity number: 556740-7050

 

Refunds

Lohilo maintains the following return policy for all of the consumables on this website. Refunds are issued under the following circumstances:
Your package has not arrived after 6 weeks and the address for the order was correctly entered
You are not happy with the product and it has been returned to our warehouse. (We do not cover this shipping cost)
Your package is returned to our warehouse as undeliverable
Your product is damaged

If you wish to return your product please contact us here and we will help you sort out the shipping.

 

Exchanges

If buying anything but food items from us such as fitness clothing or such, you own the right to change item within a 14 days period.

When it comes to food items: We only replace them if they are defective or damaged. If you need to exchange it for the same item, contact us here and send your item to: Lohilo, Nylandavägen 2, 352 50 Växjö, Sweden.

 

Shipping to us

Adress: Lohilo, Nylandavägen 2, 352 50 Växjö, Sweden.

We recommend you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not refund lost gods.