FAQ - Shipping & payments

I’m not from Sweden, can I still become a member of the LOHILO crew?

How do I get reposted on the LOHILO Instagram feed or in the LOHILO highlights?

  • We can't guarantee that everyone will be reposted in the feed and highlights. However, we are always checking our #lohilo hashtag and all posts that have been tagged with our name (@lohilo) on their posts and stories. If we feel inspired, happy or amazed by your post = it might end up in our feed or stories or even as the "Pic of the Week"!
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What would make me “lose” my spot I have in the LOHILO crew?

  • As an ambassador you will have guidelines to follow. These guidelines are not rules, but there to help you become the best ambassador YOU can be! However, if we notice that you haven’t been making an effort for a long time or if you feel unhappy, we will reach out to you by email (or you can send us an email) where we can have a little chat about your position and see if this is really something you would like to continue with or if you would like to move on. (But ofc we hope it never comes to that! <3 )

 

What are my "duties" as an LOHILO ambassador, and where can I find this information?

  • The easiest way is to send a little email to collaborations@lohilofoods.com and ask for the "LOHILO crew guidelines".

 

Is it possible to get personal feedback by LOHILO?

  • Yes, just send an email to collaborations@lohilofoods.com and we'll help you out.

 

What must I have in mind if I would like to repost a photo or video from LOHILO?

  • If the photo/video is taken by LOHILO we only would like you to tag us @lohilo and also #lohilo.
    If the photo/video is taken by another person/ambassador you need to contact this fab owner of the content and ask if you can use the photo/video.

 

How do I know if the photo/video doesn’t belong to LOHILO?

  • We ALWAYS make sure to tag the owner of the photo/video that we've used in our feed or highlights, by adding a little camera emoji followed by the owners Instagram name.

 

Do I get free products as an ambassador?

  • All new ambassadors in the LOHILO crew will get a little code to use as a treat when getting started.

    HOWEVER! If you're a positive ambassador who makes a sparkling effort on your social media, you can get the chance to become either the; "seller" or "content creator" or "spirit" -of the month and be rewarded!
    It's all up to you <3

 

How do I become a LOHILO family ambassador? Can I send an email and ask to become a member of the family?

  • Unfortunately no. To get into the family you must get an invitation from a LOHILO employee (ambassadors are not employees) we (employees) will send you an invitation by mail.

 

What is LOHILO looking at before inviting a crew ambassador to become a family ambassador?

  • If you have been a very active, enthusiastic, inspiring and sparkling LOHILO crew ambassador, who always makes an effortful example ;
    1. Committed , giving us likes and reposting our posts/competitions/recipes and so on
    2. visiting us at demos or when we are on tours near you
    3. participating in competitions/giveaways on Instagram
    4. promoting news and giving "first impression" reviews of our products
    5. participating at events that you've been invited to
    and if we just see the LOHILO spirit shining through your soul! Then we'll invite you to our LOHILO family