Frequently asked questions
RETURN & EXCHANGE
How do I make a return?
How do I exchange a product?
How do I make a complaint?
When do I get my money back after a approved complaint?
Return- and exchange policy
I received a faulty order, what do I do?
I have not received an order confirmation?
How long is the delivery time?
What are the payment options?
My discount code doesn't work?
"Notify me when available", what is that?
Forgot password - what to do?
I have a problem finishing my order at Klarna?
I need to change my adress, but how?
How about additional charges for international shipments?
I live in Norway, can I order your products?
Dear Åland customers